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Privacy policy

Privacy Policy

1. Introduction

Pet Supply Malaysia (operated under Pet World Nutritions Sdn Bhd) is committed to protecting your privacy in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website, https://petsupply.my/ (“the Website”), and when you interact with us in-store or through other communication channels.

By using the Website, creating an account, or placing an order, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following types of Personal Data:

  • Name, address, contact number, and email address

  • Payment and transaction details

  • Pet-related information (e.g. breed, age, health info)

  • Demographic information

  • IP address, browser type, operating system, device information

  • Information related to your usage of the Website

  • Survey responses and marketing preferences

Some of this information is collected directly from you (e.g., through account registration or email), while other information is collected automatically (e.g., cookies and analytics).

3. Purpose of Collection

Your Personal Data is collected and used for the following purposes:

  • To process your orders and provide customer service

  • To improve our products, services, and Website performance

  • To personalize user experience and content

  • To send marketing materials

  • To administer surveys, promotions, or events

  • To fulfil legal and regulatory obligations

  • For internal record keeping and data analysis

4. Disclosure of Your Personal Data

Your information may be shared under the following circumstances:

  • With third-party service providers (e.g., payment gateways, delivery partners)

  • With affiliates and business partners for operational and marketing purposes

  • With legal authorities, when required by law

  • With authorized personnel within Pet World Nutritions Sdn Bhd

If data is transferred to countries outside of Malaysia, we will take reasonable steps to ensure it is protected in line with this Privacy Policy.

5. Consent to Data Sharing Across Affiliates

By registering or using our services, you consent to the sharing of your Personal Data across all affiliates and companies associated with Pet World Nutritions Sdn Bhd for the purposes outlined above

6. Cookies and IP Tracking

We use cookies and collect IP addresses to:

  • Track browsing behaviour on the Website

  • Improve functionality and personalise your experience

  • Analyse visitor trends and Website usage patterns

Cookies do not identify you personally but help us provide a better experience. You can disable cookies in your browser settings, although some features may not function properly.

7. Security of Your Data

We are committed to ensuring that your information is secure. We take appropriate technical and organizational measures to protect Personal Data from unauthorized access, alteration, disclosure, or destruction.

However, please be aware that data transmission over the Internet is not fully secure. You are responsible for keeping your password and account credentials confidential.

8. Data Retention

We retain your Personal Data only as long as necessary to fulfill the purposes described in this Policy or to comply with legal obligations.

9. Your Rights

Under the PDPA, you have the right to:

  • Access your Personal Data

  • Correct inaccurate or incomplete data

  • Withdraw consent to the use of your data

  • Request deletion of your data (subject to legal limitations)

  • Opt out of marketing communications at any time

  • Request information about how your data is used

To exercise your rights, please contact us via the contact details below.

10. Children’s Privacy

We do not knowingly collect personal information from children. If a child sends us an email or other data, we do not retain or use the information to re-contact them.

11. External Links and Third-Party Sites

Our Website may contain links to other websites. This Privacy Policy only applies to our Website. We are not responsible for the content, policies, or practices of third-party websites.

12. Changes to Our Privacy Policy

We may revise this Privacy Policy from time to time. Any updates will be posted on this page. Continued use of our Website or services after changes are posted signifies your acceptance of the revised terms.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your Personal Data, please contact:

Pet Supply Malaysia 
Address: No.6, Jalan Pahat 16/8A, Section 16, 40200 Shah Alam, Selangor, Malaysia
Email: sales.petsupply@dim.com.my

14. Governing Law

This Privacy Policy is governed by the laws of Malaysia. The Malaysian courts shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.