How to reach out if I have any enquiries?
Reach out to us via live chat or send us a meow at sales.petsupply@dim.com.my.
Our team is on standby Monday to Friday, 8am–5pm — ready to fetch answers and assist you pronto! 💌
How long will it take to receive my order?
Once we receive your order, our warehouse team will get to work — packing it up with love and treats (okay, maybe not actual treats 🐾) — within 2–3 working days.
After the courier picks it up, your parcel usually arrives in 3–5 working days, depending on how fast they zoom in your area! 🚚💨
How could I track my order delivery progress?
As soon as your order is picked up by the courier, we’ll send you a tracking email with a magic link. 🧙♂️ Just click it to see where your goodies are sniffing their way to!
Or, log in to your account and follow the paw prints (aka your shipping number) to track your delivery adventure. 📦✨
How do I request refund or replacement?
Here at Petsupply.my, we strive to deliver the best pet products for your fluffy friends!
If your order arrives a little ruff 🐶 or scratched up 🐱, don’t worry — just let us know via live chat or drop us a meow at sales.petsupply@dim.com.my.
We’ll fetch a fix for you right away! 💌