Your order will be shipped out in 2 working days and you will receive an email with tracking number and courier used. Delivery usually takes 5-12 days from the shipped date, excluding holidays.
At Petsupply Malaysia, we want to make your returns as easy as possible.
You may return your order or items for any of the following reasons:
- You received a damaged item from the courier
- You have proof of purchase (order number, delivery note, bank statement).
- Received an incomplete product (missing quantity)
- Received the wrong product(s) (e.g. different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
Please note that for hygienic and logistical reasons, some items are not returnable. If we receive the item in a condition that does not meet our return criteria, we reserve the option to not accept the item and return refund to you.
If your return meets all the requirements above and you wish to proceed with the return, please include the return slip in the parcel and send the item through Pos Laju (other courier service providers are also accepted) to:
Dynamic Infinity Marketing Sdn Bhd No 6, Jalan Pahat 16/8A, Section 16, 40200, Shah Alam, Selangor
Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited to your account.