We take our customers privacy seriously and we will only collect
and use your personal information as outlined below.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting Customer Service.
Collection of Personal Information
PetSupply does not
sell, share or trade customers personal information collected online with third
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a PetSupply account the personal information we collect may include your:
The personal information we collect from you will be used in some or all of the following ways:
may pass your name and address on to a third party in order to make delivery of
the product to you (for example to our courier or supplier).
When you register as a user on PetSupply website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.
Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.
Updating Your Personal Information
You can update your personal information anytime by accessing your account on PetSupply website.
Security of Your Personal Information
PetSupply ensures that all information collected will be safely and securely stored. We protect your personal information by:
PetSupply uses 256-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
Disclosure of Personal Information
will not share your information with any other organisations other than related
companies and those third parties directly related to the delivery of the
products you have purchased from PetSupply website. In exceptional
circumstances PetSupply may be required to disclose personal information, such
as when there are grounds to believe that the disclosure is necessary to
prevent a threat to life or health, or for law enforcement purposes. PetSupply
is committed to complying with the Privacy Act and the National Privacy
We may however use your contact information to send newsletters from us and from our related companies.
If you believe that your privacy has been breached by PetSupply please contact Customer Service and we will resolve the issue.
Collection of Computer Data
When you visit PetSupply, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
PetSupply reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact Customer Service.